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Support

How can we help?

Answers to the most common questions about zFinance, and a direct line to the team when you need a human.

WE ACTUALLY REPLY

Talk to us

Questions, bugs, feedback, billing: anything at all. Write to us in English or Turkish and we'll get back to you within 2 business days.

info@zfinanceapp.com
YOUR DATA, YOUR RULES

Privacy & your data

Access, correction, or deletion of your personal data, handled under GDPR and KVKK, as described in our Privacy Policy.

privacy@zfinanceapp.com
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Feedback & ideas

Rate zFinance and tell us what to add, remove or change. Every suggestion lands with the team.

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FAQ

Frequently asked questions.

The short answers. If yours isn't here, the inbox above is always open.

What is zFinance?+

zFinance is a financial education app built for young people. Bite-sized lessons, AI-powered quizzes, video explainers, and real tools (budgeting, saving, investing, credit) in 5-minute sessions. Free to start, on iOS and Android.

Is zFinance free?+

Yes, the Free plan gives you 8 lessons, multiple-choice quizzes with feedback, and streaks & progress tracking, forever. Premium and Deluxe unlock everything else, and you can upgrade any time in the app.

What do Premium and Deluxe include?+

Premium adds lessons 9 to 14 and quizzes with personalised AI feedback. Deluxe adds lessons 15 to 18, a business simulator, a personal AI coach, a budgeting system, and daily econ news on top.

Is there a plan for families or roommates?+

Yes. The Family plan covers up to 5 members and the Roommate plan covers 2, each with everything in Deluxe and a separate account, streaks and progress per member. Both are billed monthly (there is no yearly option) through the App Store or Google Play.

How do I manage or cancel my subscription?+

Subscriptions are billed through the App Store or Google Play, so you manage or cancel them in your store account's subscription settings. Deleting the app does not cancel a subscription.

Which languages and regions are supported?+

Full content in English, Turkish, German and French, with local pricing for the US, Türkiye, Germany and France. You can switch language any time in settings, your progress carries over seamlessly.

Can I use my account on another device?+

Yes. Sign in with the same account (email, Google, or Apple) on the new device and you'll pick up exactly where you left off, lessons, streaks, and progress included.

I forgot my password: what now?+

Use "Forgot password" on the sign-in screen to get a reset link by email. If you signed up with Google or Apple, just use that button, there's no separate password to remember.

How do I delete my account and data?+

Email privacy@zfinanceapp.com from the address linked to your account and we'll delete it in line with our Privacy Policy. Deletion is permanent: streaks and progress can't be restored afterwards.

Who is zFinance for? Is there an age limit?+

zFinance is built for teens and young adults learning to handle money. It is not directed at children under 13 (or under 16 where local rules require), see our Privacy Policy for details.

How do I report a bug or suggest a feature?+

We love both. For bugs, email info@zfinanceapp.com with your device model, app version, and what happened, screenshots help a lot. For feature ideas, use our feedback page, the founders read every suggestion personally.